FAQ
Have questions? We've got answers. 👋
Our Returns Policy:
If you need to make a return, you can do so for a full product refund anytime in the first 30 days.
* Products must be in their original condition.
* We cannot accept food and hygiene products.
* Refunds will not include the shipping charge for originally sending the item to you, or for the return shipping cost.
Our Returns Philosophy:
We are working to make ethical and sustainable online shopping easier and more convenient, and that includes returns! We understand that sometimes things aren’t what you expected, and we want to do everything in our power to get your the perfect product with positive impact!
With that said, we ask that you be mindful when requesting a return.
Though free & easy returns have become the norm and we want to give you that option when necessary, we cannot erase the carbon emissions from shipping the product multiple times, or the financial burden on our Impact Partner Brands who pay the shipping carrier. This is the reason we do not refund the shipping costs for returns.
You can learn more about the environmental impact of returns here.
To return your product & request a refund email hello@simpleswitch.org, as the returns process varies for each of our Impact Partner Brands.
More Details About Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items include Gift Cards, any downloadable software products, some health and personal care items, food & drink, or any perishable item.
Refunds (if applicable)
Email hello@simpleswitch.org for help processing your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@simpleswitch.org so we can dig in and help find the reason and get you your refund.
Sale Items (if applicable)
Only regular-priced items are guaranteed to be refunded. Sometimes, we can accommodate the return of a sale item. To check, email hello@simpleswitch.org with your Order Details and information about the products you'd like to return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Returns Policy:
If you need to make a return, you can do so for a full product refund anytime in the first 30 days.
* Products must be in their original condition.
* We cannot accept food and hygiene products.
* Refunds will not include the shipping charge for originally sending the item to you, or for the return shipping cost.
Our Returns Philosophy:
We are working to make ethical and sustainable online shopping easier and more convenient, and that includes returns! We understand that sometimes things aren’t what you expected, and we want to do everything in our power to get your the perfect product with positive impact!
With that said, we ask that you be mindful when requesting a return.
Though free & easy returns have become the norm and we want to give you that option when necessary, we cannot erase the carbon emissions from shipping the product multiple times, or the financial burden on our Impact Partner Brands who pay the shipping carrier. This is the reason we do not refund the shipping costs for returns.
You can learn more about the environmental impact of returns here.
To return your product & request a refund email hello@simpleswitch.org, as the returns process varies for each of our Impact Partner Brands.
More Details About Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items include Gift Cards, any downloadable software products, some health and personal care items, food & drink, or any perishable item.
Refunds (if applicable)
Email hello@simpleswitch.org for help processing your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@simpleswitch.org so we can dig in and help find the reason and get you your refund.
Sale Items (if applicable)
Only regular-priced items are guaranteed to be refunded. Sometimes, we can accommodate the return of a sale item. To check, email hello@simpleswitch.org with your Order Details and information about the products you'd like to return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
While most orders are fulfilled and shipped quite quickly (the majority of Our Impact Partner Brands' shipping times average between 3-7 days!) processing & shipping times differ from partner to partner, and even product to product.
Some products are made-to-order, come from far away, or experience unavoidable delays from carriers.
Keep an eye on your inbox after ordering. You'll receive tracking information when your package is headed your way, and you can track it through the carrier website! (FedEx, USPS, etc.)
*Please note, if you order products from multiple brands, you'll receive multiple packages. They may arrive at different times, as they are all coming from different places. You should receive a tracking confirmation for each individually once they have shipped, so keep an eye on that inbox!
You can sign in to track your current orders here.
If you have any questions about your order or shipping time, please send us an email at hello@simpleswitch.org
While most orders are fulfilled and shipped quite quickly (the majority of Our Impact Partner Brands' shipping times average between 3-7 days!) processing & shipping times differ from partner to partner, and even product to product.
Some products are made-to-order, come from far away, or experience unavoidable delays from carriers.
Keep an eye on your inbox after ordering. You'll receive tracking information when your package is headed your way, and you can track it through the carrier website! (FedEx, USPS, etc.)
*Please note, if you order products from multiple brands, you'll receive multiple packages. They may arrive at different times, as they are all coming from different places. You should receive a tracking confirmation for each individually once they have shipped, so keep an eye on that inbox!
You can sign in to track your current orders here.
If you have any questions about your order or shipping time, please send us an email at hello@simpleswitch.org
Woohoo! Congrats on receiving a Simple Switch gift card or discount!
Now that you've picked out your items and you're ready to check out, please follow the steps below to ensure your gift card or discount applies to your order.
1) Remember to click 'Apply' after entering your gift card or discount code.
Your gift card amount will always show as a line item discount on your receipt.
2) Ensure you don't choose an express checkout method like Shop Pay.
This method is so efficient and getting you through checkout, it blasts through the discounts portion.
3) Ensure the gift card is not expired.
In the email we send after you've been issued a Simple Switch gift card, you'll notice there's an expiration date for your gift card. If you wait until after this date to use your card, it will not work. Please reach out to us so we can help!
That's it! You're good to go.
If the above steps do not help your gift card be applied, please contact us at hello@simpleswitch.org. We will make things right!
Woohoo! Congrats on receiving a Simple Switch gift card or discount!
Now that you've picked out your items and you're ready to check out, please follow the steps below to ensure your gift card or discount applies to your order.
1) Remember to click 'Apply' after entering your gift card or discount code.
Your gift card amount will always show as a line item discount on your receipt.
2) Ensure you don't choose an express checkout method like Shop Pay.
This method is so efficient and getting you through checkout, it blasts through the discounts portion.
3) Ensure the gift card is not expired.
In the email we send after you've been issued a Simple Switch gift card, you'll notice there's an expiration date for your gift card. If you wait until after this date to use your card, it will not work. Please reach out to us so we can help!
That's it! You're good to go.
If the above steps do not help your gift card be applied, please contact us at hello@simpleswitch.org. We will make things right!
We don’t warehouse our products, to keep your costs down and reduce the time your products spend on the road, so each product will come directly from our partners to you!
If you buy multiple products from Simple Switch, you’ll be receiving a few different packages, and you may pay additional shipping costs per partner.
Each partner has their own processing and shipping times, so keep this in mind if you haven't seen certain items from your multi-item order quite yet.
Pro Tip #1: Any purchase over $200 qualifies you for FREE shipping, so bundling your toilet paper, new outfit and a snack can save you a bunch.
Pro Tip #2: If you buy all your products from one partner, you’ll save on shipping and only receive one package!
Why don't you offer expedited shipping?
We don’t offer expedited shipping because slower consolidated shipping practices can help significantly reduce carbon emissions by putting less trucks on the road. By keeping to non-rushed shipping, we’re able to have less of a carbon footprint than many brick and mortar stores!
Check out this video from Vox about the environmental cost of free 2-day shipping.
We don’t warehouse our products, to keep your costs down and reduce the time your products spend on the road, so each product will come directly from our partners to you!
If you buy multiple products from Simple Switch, you’ll be receiving a few different packages, and you may pay additional shipping costs per partner.
Each partner has their own processing and shipping times, so keep this in mind if you haven't seen certain items from your multi-item order quite yet.
Pro Tip #1: Any purchase over $200 qualifies you for FREE shipping, so bundling your toilet paper, new outfit and a snack can save you a bunch.
Pro Tip #2: If you buy all your products from one partner, you’ll save on shipping and only receive one package!
Why don't you offer expedited shipping?
We don’t offer expedited shipping because slower consolidated shipping practices can help significantly reduce carbon emissions by putting less trucks on the road. By keeping to non-rushed shipping, we’re able to have less of a carbon footprint than many brick and mortar stores!
Check out this video from Vox about the environmental cost of free 2-day shipping.
Here you can place an explanation or answer to the question.
Here you can place an explanation or answer to the question.
Refer a friend! Sign up for an account by clicking on the bottom bar that says SIMPLE SWITCH REWARDS.
Navigate to the bottom of our rewards page here and enter their email address:
https://www.simpleswitch.org/pages/reward
After they've signed up and made a $40+ purchase using your code, you'll get a $20 gift card!
Refer a friend! Sign up for an account by clicking on the bottom bar that says SIMPLE SWITCH REWARDS.
Navigate to the bottom of our rewards page here and enter their email address:
https://www.simpleswitch.org/pages/reward
After they've signed up and made a $40+ purchase using your code, you'll get a $20 gift card!
Impact Point are our way of giving back to you when you shop wit Simple Switch.
When you create an account with Simple Switch, you are automatically given 100 Impact Points to get you started!
You'll automatically earn points every time you make a purchase, and you can earn even more by participating in any of our current promotions.
HOW DO I REDEEM POINTS?
Login to your account and visit our Rewards page here: https://www.simpleswitch.org/pages/reward
Rest assured, your Impact Points will never expire.
When you return an item, you lose the associated Impact Points you originally earned by buying the item in the first place.
I tried to log in to check my Impact Points, and it said I don't have an account.
Simple Switch used to not require you to create a customer account to start earning Impact Points.
If you receive this error, please click on 'Account', and then 'Create Account'.
Please be sure to use the email you've been using to check out with Simple Switch for prior purchases. No worries if you need to use a different email, however! Just let us know at hello@simpleswitch.org, and we'll ensure your information is correct.
Impact Point are our way of giving back to you when you shop wit Simple Switch.
When you create an account with Simple Switch, you are automatically given 100 Impact Points to get you started!
You'll automatically earn points every time you make a purchase, and you can earn even more by participating in any of our current promotions.
HOW DO I REDEEM POINTS?
Login to your account and visit our Rewards page here: https://www.simpleswitch.org/pages/reward
Rest assured, your Impact Points will never expire.
When you return an item, you lose the associated Impact Points you originally earned by buying the item in the first place.
I tried to log in to check my Impact Points, and it said I don't have an account.
Simple Switch used to not require you to create a customer account to start earning Impact Points.
If you receive this error, please click on 'Account', and then 'Create Account'.
Please be sure to use the email you've been using to check out with Simple Switch for prior purchases. No worries if you need to use a different email, however! Just let us know at hello@simpleswitch.org, and we'll ensure your information is correct.
Don't Buy More, Buy Better
Many companies exist to get you to buy more stuff, but we believe this is actually part of the problem. Online retail spending in the USA is projected to be $1 TRILLION Dollars this year for the first time, and unfortunately, lots of that money directly funds environmental damage and the mistreatment of workers.
So what can we do?!
We don't think simply telling people to stop buying things is an effective strategy. Instead, we focus on shifting that spending to products from companies we've carefully vetted for their social and environmental impact so that the same $1 trillion can go towards empowering people and protecting our earth.
Ease Without Apathy
We want to make the journey to conscious consumption a "simple switch".
The environmental and social problems in consumer spending are not primarily the fault of individuals, but the consequences of the systems created for all of us to use. We believe it's our responsibility to build a better system that makes it EASY to be a conscious consumer while providing transparent and valuable information about personal impact.
We've seen most for-profit tech companies make our lives easier with innovative mobile apps, habit formation, etc., and most nonprofits help educate their audience about important social and environmental issues facing our world.
Simple Switch aims to sit at the intersection of these models, empowering our audience with easy-to-digest impact information, while making it extremely easy to shop in alignment with values.
People + Planet + Profit
We are a for-profit company for a reason... we know consumer spending can be a force for positive change!
Simple Switch believes that environmental action and social justice are not mutually exclusive with a strong business model, as long as there is accountability for consideration of all three.
As part of our BCorp Certification, we have legally committed to legally accountable to all stakeholders - workers, communities, customers, suppliers, and the environment - not just shareholders.
Plant Tamarisk Trees
In the Middle East, a Tamarisk tree provides more shade and humidity than other plants, making it valuable in the dry, hot climate. However, the tree does not come to maturity for around 80 years. When you plant a Tamarisk Tree you aren't planting it for yourself, but for the generations yet to come.
At Simple Switch, we prioritize doing work that will make a lasting and sustained positive impact on people and our planet, and provide value for generations, not only instant profits or rewards. We use this lens as we choose our supplier partnerships, train and grow our own team, accept investors or funding, and engage in discussions with customers around sustainable and ethical spending.
Equity & Anti-Oppression
Simple Switch exists to make a positive social and environmental impact, and we recognize that our own biases can get in the way of doing that well. We work to uproot oppressive tendencies in our own team and company structures by regularly referencing "The Characteristics of White Supremacy Culture" by Kenneth Jones and Tema Okun in our decision-making, and we are committed to engaging with expert third parties to audit our practices and policies.
We align with BCorp's anti-racism commitment to "embrace radical reorientation of our consciousness and listen to the voices of Black, Brown, Indigenous, and marginalized peoples to catalyze equitable outcomes for all."
Iterate Often
We're committed to doing what's best for our customers, and to eagerly listen to feedback on how we can improve the experience. We also prioritize the voices of our suppliers, which we call "Impact Partners" because we exist to collaborate with and empower them to create a more positive impact.
We understand that our team might not always be the experts on how to best do these things, so this value is our commitment to ask for feedback, accountability, and leadership from those we aim to serve, and be open to making changes where necessary.
Have feedback on our site, practices, or products? We'd love to hear it, just email our team at hello@simpleswitch.org.
Don't Buy More, Buy Better
Many companies exist to get you to buy more stuff, but we believe this is actually part of the problem. Online retail spending in the USA is projected to be $1 TRILLION Dollars this year for the first time, and unfortunately, lots of that money directly funds environmental damage and the mistreatment of workers.
So what can we do?!
We don't think simply telling people to stop buying things is an effective strategy. Instead, we focus on shifting that spending to products from companies we've carefully vetted for their social and environmental impact so that the same $1 trillion can go towards empowering people and protecting our earth.
Ease Without Apathy
We want to make the journey to conscious consumption a "simple switch".
The environmental and social problems in consumer spending are not primarily the fault of individuals, but the consequences of the systems created for all of us to use. We believe it's our responsibility to build a better system that makes it EASY to be a conscious consumer while providing transparent and valuable information about personal impact.
We've seen most for-profit tech companies make our lives easier with innovative mobile apps, habit formation, etc., and most nonprofits help educate their audience about important social and environmental issues facing our world.
Simple Switch aims to sit at the intersection of these models, empowering our audience with easy-to-digest impact information, while making it extremely easy to shop in alignment with values.
People + Planet + Profit
We are a for-profit company for a reason... we know consumer spending can be a force for positive change!
Simple Switch believes that environmental action and social justice are not mutually exclusive with a strong business model, as long as there is accountability for consideration of all three.
As part of our BCorp Certification, we have legally committed to legally accountable to all stakeholders - workers, communities, customers, suppliers, and the environment - not just shareholders.
Plant Tamarisk Trees
In the Middle East, a Tamarisk tree provides more shade and humidity than other plants, making it valuable in the dry, hot climate. However, the tree does not come to maturity for around 80 years. When you plant a Tamarisk Tree you aren't planting it for yourself, but for the generations yet to come.
At Simple Switch, we prioritize doing work that will make a lasting and sustained positive impact on people and our planet, and provide value for generations, not only instant profits or rewards. We use this lens as we choose our supplier partnerships, train and grow our own team, accept investors or funding, and engage in discussions with customers around sustainable and ethical spending.
Equity & Anti-Oppression
Simple Switch exists to make a positive social and environmental impact, and we recognize that our own biases can get in the way of doing that well. We work to uproot oppressive tendencies in our own team and company structures by regularly referencing "The Characteristics of White Supremacy Culture" by Kenneth Jones and Tema Okun in our decision-making, and we are committed to engaging with expert third parties to audit our practices and policies.
We align with BCorp's anti-racism commitment to "embrace radical reorientation of our consciousness and listen to the voices of Black, Brown, Indigenous, and marginalized peoples to catalyze equitable outcomes for all."
Iterate Often
We're committed to doing what's best for our customers, and to eagerly listen to feedback on how we can improve the experience. We also prioritize the voices of our suppliers, which we call "Impact Partners" because we exist to collaborate with and empower them to create a more positive impact.
We understand that our team might not always be the experts on how to best do these things, so this value is our commitment to ask for feedback, accountability, and leadership from those we aim to serve, and be open to making changes where necessary.
Have feedback on our site, practices, or products? We'd love to hear it, just email our team at hello@simpleswitch.org.
Contact us
Have a question, or want a product recommendation? Get in touch.